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Help us get better

When you as a customer are not satisfied, we'd like to hear your feedback, it gives us a chance to improve.

I want to leave feedback

We'd like to know what you think of our products and the way we treat you. Email customer service at info@moank.se or call +46 8 520 059 55.

I'm not happy with how you handled my case. What do I do next?

Contact customer service first at info@moank.se. Most cases can be resolved right away and we're glad to help.

I'm still not satisfied. How do I file a complaint?

Moank has appointed a complaints officer. Turn to our complaints officer directly at klagomalsansvarig@moank.se or Moank AB, Att: Klagomålsansvarig, Box 3652, 103 59 Stockholm, Sweden. You can also make your complaint orally and ask customer service to pass the case on, tel. +46 8 520 059 55. State:

  • what happened and when
  • why you are dissatisfied
  • if you wish, how you would like us to help or to resolve the case

The complaints officer then makes a new, impartial assessment of the case.

When will I get a reply?

As soon as possible. If we cannot reply within 14 days, we will get in touch within that time and explain why it is taking longer and when you can expect an answer, at the latest within 35 days. You will always receive a written reply if you ask for one. If we cannot accommodate your complaint, you will always receive a written and reasoned reply.

If you are not satisfied with our decision

Private individuals can have the dispute reviewed by the National Board for Consumer Disputes (ARN), arn.se, +46 8 508 860 00, Box 174, 101 23 Stockholm, Sweden. All customers can turn to the general court.

Free guidance

We handle complaints in accordance with the general guidelines of the Swedish Financial Supervisory Authority (FFFS 2002:23).