Feedback & complaints

Help us get better.

When you as a customer are not satisfied, we'd like to hear your feedback — it gives us a chance to improve.

First step: customer service

If you have feedback or want to express dissatisfaction, contact our customer service first at info@moank.se and describe your case.

Formal complaint

If you feel the reply from our customer service isn't satisfactory and want to make a more formal complaint, we ask you to contact klagomalsansvarig@moank.se and provide the following information:

Detailed description of what happened.
When it happened.
Why you want to file a complaint.

We take your feedback very seriously and we have a complaints officer who handles your case according to a defined process. We will prioritise your case and do our best to find a solution to your problem as soon as possible.

If you're still not satisfied

If you're not satisfied after the complaints officer has reviewed your complaint and you feel we haven't taken satisfactory measures, you can turn to the National Board for Consumer Disputes (ARN), phone +46 8 508 860 00, email arn@arn.se, Box 174, 101 23 Stockholm, or alternatively turn to the general court.

The Swedish Consumers' Banking & Finance Bureau, tel. +46 8 22 58 00, also provides free guidance. You can also contact municipal consumer guidance in your municipality for advice.